Important Covid-19 Information

Latest Update. 19/07/2021

As restrictions are now lifted, we are sure you are wondering what that means for your stay at Lady’s Mile.

We have thought long and hard about this but, we do not feel it is the right time to lift all the restrictions around the park. We have a duty of care to our customers and team alike and with high levels of COVID around the UK and locally, we feel it is only right to protect everyone whilst acknowledging the increased freedoms.

Therefore, we would request that our customers wear face coverings in our venues and in the shop where they were expected to wear them before. Although we will not enforce this, we would appreciate your help. To this end, our staff will be required to wear them (unless exempt) when moving around the buildings but not necessarily when they are protected by Perspex screens. Track and trace will still be available for those who would like to use it.

We will be letting you order your drinks at the bar, however, it is not going to be a ‘free for all’, we will still require you to social distance, and use the app if possible.

Both swimming pools will still require you to book using the app or through our website booking system. The outdoor pool will be running at its full capacity now, but the indoor pool will still have restrictions on numbers. Unfortunately, the soft play area will remain closed due to confined spaces and issues with sanitisation.

Everyone is adjusting to this and so we ask you to bear with us. We are having to adjust to the “pingdemic” and staff self-isolating, so this may mean some services are affected. We do not want to upset anyone by telling you what you can, or cannot do but, we ask that you respect our reasons for keeping some restrictions in place to keep you and our team safe.

Any anti-social behaviour or rudeness towards our staff or customers will not be tolerated so please respect all of those you encounter whilst you visit us.

Latest Update. 17/05/2021

In accordance with the latest government guidance, we are now open to guests.

From the 17th May, the following will be available:

  • Ocean Bar and restaurant (Limited capacity)
  • Marquee Bar
  • Outdoor play areas and pump track
  • Arcade
  • Launderette
  • Shop
  • Fish and Chip shop (subject to opening times)
  • Touring blocks open, including shower and toilet blocks.
  • Limited indoor entertainment (Children’s Clubs Bookable via website)
  • Weekend outdoor entertainment
  • Indoor pool, spa and steam room (limited numbers, booking required via website on the day)
  • Outdoor pool from 29th May (limited numbers, booking required via website on the day)
  • Hair Salon (bookable via the website)


We expect that from the 21st June:

  • Indoor entertainment can resume.

Latest Update. 16/05/2021

Due to the national lockdown and the latest government guidance, we are open to guests. From the 17th May, the following will be available:
  • Ocean Bar and restaurant (Limited capacity)
  • Marquee Bar
  • Outdoor play areas and pump track
  • Arcade
  • Launderette
  • Shop
  • Fish and Chip shop (subject to opening times)
  • Touring blocks open, including shower and toilet blocks.
  • Limited indoor entertainment (Children’s Clubs Bookable via website)
  • Weekend outdoor entertainment
  • Indoor pool, spa and steam room (limited numbers, booking required via website on the day)
  • Outdoor pool from 29th May (limited numbers, booking required via website on the day)
  • Hair Salon (bookable via the website)
We expect that from the 21st June:
  • Indoor entertainment can resume.

Latest Update. 22/02/2021

Due to the national lockdown and the latest government guidance, we have made the decision to close until the 12th April at the earliest, please feel free to book with confidence using our COVID guarantee.

Our team will be contacting those with holidays before this date to offer an alternative date or a refund. This will be done in arrival date order starting with those in March.

We expect that from 12th April:

  • Indoor pool will be open
  • Hair salon will be open
  • Outdoor bar will be open
  • The shop will be open
  • Launderette will be open
  • Shower and toilet blocks will be shut.
  • Touring is available on a self-contained basis only. 


We expect that from 17th May:

  • All of the above will be open, including:
    • Bar and restaurant
    • Arcade
    • Touring blocks open, including shower and toilet blocks.
    • Limited or outside entertainment (depending on government guidance)


We expect that from the 23rd June:

  • Indoor entertainment may resume.

Latest Update. 22/02/2021

Due to the national lockdown we have made the decision to close until the 29th of March 2021 at the earliest, please feel free to book with confidence using our COVID guarantee.

Latest Update. 28/01/2021

Due to the national lockdown we have made the decision to close until the 12th of March 2021 at the earliest, please feel free to book with confidence using our COVID guarantee.

Latest Update. 06/01/2021

Due to the national lockdown we have made the decision to close until the 1st of March at the earliest, please feel free to book with confidence using our COVID guarantee.

Latest Update.

Lady’s Mile Holiday Park will be closed from Thursday 5th November until Tuesday 2nd December.

Latest Government Update. Updated: 31/10/2020

Following tonight’s announcement, we will be contacting all guests in date order within the next 48 hours. Please allow us time to contact these guests first.

General enquiries regarding later November and December bookings will be answered on our Coronavirus Page by Wednesday the 4th of November.

Thank you for your patience and understanding.

Keeping you safe and happy during your stay

At Lady’s Mile, the health and safety of our guests, owners, and team is our number one priority.

Whilst the current risk of Coronavirus to our guests, owners, and team is low—we recognise the situation is potentially unsettling. We reassure you; we are closely monitoring developments and following Government guidance, ensuring you can enjoy the holiday you deserve.

We’re open for business as usual and will provide an update should any changes occur affecting our breaks.

COVID UPDATE – 22nd September

Here are some of the most common questions we are being asked about Coronavirus (COVID-19) and the steps we taking to prevent it spreading and how it affects your holiday. We are monitoring the situation and Government announcements very closely and will open the facilities we can as more guidance is given. Below we have outlined what the facilities will be open or closed. Please check back as information will be updated as soon as it is available.
Restaurant
  • Open for evening meals 5pm – 10pm. (last orders 8:15pm) – We’re only taking bookings of up to six people
  • Face masks compulsory for bar staff and non-seated customers and waiters. This also includes going to and from the toilet(s).
  • Tables are restricted to table service only.
Oceans Bar
  • Open – 5pm – 10pm. (Last orders 9.25pm)
Swimming pools
  • Our indoor pool is open. (Customers will need to book their sessions by clicking here – 55 minute sessions are booked on first come first served basis).
  • The outdoor swimming pool is now closed for the season.
Outdoor play area
  • Open – “Rule of six” now applies.
Pump track
  • Open -“Rule of six” now applies.
Multi-sports court
  • Open “Rule of six” now applies.
Showers and Toilets
  • Open.
Arcade
  • Open – 5pm – 10pm.
Hair salon
  • Open – Booking Only.
Gym
  • Closed until further notice.
Marquee bar 
  • Closed until further notice.
Entertainment
  • Please note that we are offering limited entertainment due to the current Covid 19 government guidelines there will be an Entertainment guide in your arrival pack, there is a limit on numbers allowed in the bar/restaurant and we thank you in advance for your cooperation, Please follow social distancing guidelines around site during your stay.

Covid Secure Guarantee

Keeping you safe

For the latest information we advise checking the GOV.UK website.

When visiting our park, please adhere to the following, government issued advice:

  • Wash hands regularly for at least 20 seconds
  • Use an alcohol-based hand sanitiser if soap and water are unavailable
  • Maintain good hygiene practices such as using tissues when coughing or sneezing
  • Dispose of all tissues in a bin
  • If you begin to feel unwell, contact 111 for further advice


What happens if I need to cancel my holiday?

We’ve added a ‘COVID Secure Guarantee’ to all bookings for 2021/22 so you can book your holiday with confidence. Our ‘COVID Secure Guarantee’ means that, in the event that your holiday is cancelled due to COVID-19, your money will be refunded in full, or a credit note may be provided at your request. This policy is only available for guests who have booked direct. Those who have booked through third party agencies must contact them for their cancellation policies.

This includes:

  • Government lockdowns
  • A member of the party falling ill or self isolating due to COVID-19
  • If you feel that the facility and amenity (including entertainment) restrictions mean that you will not enjoy your holiday.


The full refund or credit note will include your deposit. Refunds may take up to 30 days after cancellation at busy times (eg the government has just announced a national lockdown) although we aim to do this within 10 working days.

In addition the full balance is required 4 weeks before departure rather than the 8 weeks previously.

What happens if I become unwell on my holiday?

If you do become unwell during your stay, including developing a fever over 37.5 degrees or a persistent dry cough, please contact 111 for the appropriate medical advice. We ask you do not come into reception or other communal areas of the park and instead remain in your accommodation. Once you have done so, please contact a member of our team by calling 01626 863411 (8am – 6pm). After 6pm please call 07340 380620, and we will advise on a case by case basis.

The COVID-19 guarantee means that if one of your party falls ill or has to self isolate including, returning home to care for a unwell relative, a refund or credit note will be available for the remaining days should the whole party have to curtail the holiday and return home.

We hope you will appreciate the enhanced measures our team are taking during this challenging time. Everything we do is with the health and safety of our guests, owners, and team in mind.

We wish you a happy and healthy holiday,

Jason Jeffery, Park Owner, on behalf of the Lady’s Mile Team.

Covid Secure Guarantee

Keeping you safe

For the latest information we advise checking the GOV.UK website.

When visiting our park, please adhere to the following, government issued advice:

  • Wash hands regularly for at least 20 seconds
  • Use an alcohol-based hand sanitiser if soap and water are unavailable
  • Maintain good hygiene practices such as using tissues when coughing or sneezing
  • Dispose of all tissues in a bin
  • If you begin to feel unwell, contact 111 for further advice

What happens if I need to cancel my holiday?

We’ve added a ‘COVID Secure Guarantee’ to all bookings for 2021/22 so you can book your holiday with confidence. Our ‘COVID Secure Guarantee’ means that, in the event that your holiday is cancelled due to COVID-19, your money will be refunded in full. This policy is only available for guests who have booked direct. Those who have booked through third party agencies must contact them for their cancellation policies.

What happens if I become unwell on my holiday?

If you do become unwell during your stay, including developing a fever over 37.5 degrees or a persistent dry cough, please contact 111 for the appropriate medical advice. We ask you do not come into reception or other communal areas of the park and instead remain in your accommodation. Once you have done so, please contact a member of our team by calling 01626 863411 (8am – 6pm). After 6pm please call 07340 380620, and we will advise on a case by case basis. We will happily refund in partial or full, depending on circumstances, if your holiday is affected.

We hope you will appreciate the enhanced measures our team are taking during this challenging time. Everything we do is with the health and safety of our guests, owners, and team in mind.

We wish you a happy and healthy holiday,

Jason Jeffery, Park Owner, on behalf of the Lady’s Mile Team.

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