Covid Secure Guarantee
Keeping you safe
For the latest information we advise checking the GOV.UK website.
When visiting our park, please adhere to the following, government issued advice:
- Wash hands regularly for at least 20 seconds
- Use an alcohol-based hand sanitiser if soap and water are unavailable
- Maintain good hygiene practices such as using tissues when coughing or sneezing
- Dispose of all tissues in a bin
- If you begin to feel unwell, contact 111 for further advice
What happens if I need to cancel my holiday?
We’ve added a ‘COVID Secure Guarantee’ to all bookings for 2021/22 so you can book your holiday with confidence. Our ‘COVID Secure Guarantee’ means that, in the event that your holiday is cancelled due to COVID-19, your money will be refunded in full, or a credit note may be provided at your request. This policy is only available for guests who have booked direct. Those who have booked through third party agencies must contact them for their cancellation policies.
- Government lockdowns
- A member of the party falling ill or self isolating due to coronavirus
- If you feel that the facility and amenity (including entertainment) restrictions mean that you will not enjoy your holiday.
The full refund or credit note will include your deposit. Refunds may take up to 30 days after cancellation at busy times (eg the government has just announced a national lockdown) although we aim to do this within 10 working days.
In addition the full balance is required 4 weeks before departure rather than the 8 weeks previously.
What happens if I become unwell on my holiday?
If you do become unwell during your stay, including developing a fever over 37.5 degrees or a persistent dry cough, please contact 111 for the appropriate medical advice. We ask you do not come into reception or other communal areas of the park and instead remain in your accommodation. Once you have done so, please contact a member of our team by calling 01626 863411 (8am – 6pm). After 6pm please call 07340 380620, and we will advise on a case by case basis.
The COVID-19 guarantee means that if one of your party falls ill or has to self isolate including, returning home to care for a unwell relative, a refund or credit note will be available for the remaining days should the whole party have to curtail the holiday and return home.
We hope you will appreciate the enhanced measures our team are taking during this challenging time. Everything we do is with the health and safety of our guests, owners, and team in mind.
We wish you a happy and healthy holiday,
Jason Jeffery, Park Owner, on behalf of the Lady’s Mile Team.