We’ve gathered a few of our FAQ’s (frequently asked questions) that we get asked on a regular basis here.
If you’d like to see the FAQ’s for our vouchers, please click here.
We’ve gathered a few of our FAQ’s (frequently asked questions) that we get asked on a regular basis here.
If you’d like to see the FAQ’s for our vouchers, please click here.
Dawlish Community Hospital Minor Injuries Unit
TEL: 01626 868500
Barton Surgery
TEL: 01626 888877
Appointment necessary – 8.30-6.00pm Mon-Fri
Royal Devon & Exeter Hospital
TEL: 01392 411611
Nearest Accident & Emergency (approx 9 miles)
Torbay Hospital TEL: 01803 614567
(approx 11 miles)
NHS Direct
TEL: 111
Wristbands must be worn at all times to access our facilities, should you lose your band please contact reception for a replacement.
Please note there may be a charge for this.
Please note we are only able to accept dogs in our dog friendly holiday homes or pitches, maximum of two dogs per unit.
When booking you will be asked to confirm the breed of your four-legged friend. Unfortunately, we do not accept any dogs named under the Dangerous Dogs Act 1991 as amended from time to time, even where these types of dog are muzzled as required by government legislation.
Pets must not be left unattended in our accommodation, your own accommodation or elsewhere, at any time on park. Dogs must be kept on a lead at all times other than in the dog exercising area.
You must use the bins provided to clear up after your dog.
Dogs are permitted in the clubhouse within the allocated areas, but only service dogs are allowed in the swimming pool areas.
The lead name of the party is responsible for the dog whilst on park. Any dogs causing a nuisance maybe asked to leave the park and/or your right to occupy your pitch or holiday home maybe rescinded. Refunds in these circumstances will not be given.
You should comply with 5 mph speed limits and parking and other traffic regulations on park.
Vehicles are brought into the holiday park at your risk and we are not responsible for loss or damage to these except where it is caused by our negligence or default or that of anyone we are responsible for.
Quad bikes, hover boards or similar vehicles and commercial vehicles aren’t allowed on park.
Non-motorized vehicles such as scooters, skateboards, etc. are not allowed in and around the public areas.
We do all we can to make sure you enjoy your holiday but sometimes things may go wrong.
If this happens please tell reception straight away and we will try and put things right. If we can’t, then you can leave on the first day of your holiday and receive a full refund of the cost of your holiday.
If you decide to stay or don’t give us the chance to put things right first, you’ll not be entitled to a refund.
If anything is not sorted out during your stay please contact our Customer Relations team by email info@ladysmile.co.uk or write to the Operations Manager, Lady’s Mile Holiday Park, Week Lane, Dawlish, EX7 0LX, no later than 21 days after the end of your holiday.
Letter and emails sent after this time may not be responded to.
If you arrive later than our reception opening times, please contract our security team on 07340 380620. Please be aware the last entry to the park is dusk or 9pm whichever is sooner.
Wi-Fi is a payable extra within your accommodation or on your pitch. This is provided by an external company that specialise with Wi-Fi for holiday parks. Within your welcome pack, an instruction leaflet explains the process of choosing the Wi-Fi bundle that fits in around your stay.
The code that you purchase, will allow access for up to 5 devices, this includes any smart tv’s, laptops, tablets, smart phones, and Wi-Fi enabled technology. Please note that Amazon Alexa’s may not work due to the Wi-Fi code sign on system. Remember, the strength of the Wi-FI will be different to domestic or home broadband.
We ask that you do the following to prepare for your departure.
Caravans, Mini-Lodges and Lodges:
Please strip all bedding and place bedding and towels (if provided) in the clear laundry bags. Place this near the front door in your accommodation.
Please take all rubbish and place it in the large green refuge bins. Please empty the fridge/freezer and cupboards discard of anything you do not want to take or use.
Check the accommodation for all belongings in and around the accommodation.
For bookings with hot tubs, please make sure the lid is placed securely back on the hot tub.
Please close all windows and lock the front door before leaving accommodation.
You can hand back your key to the reception team or drop it in our drop box situated outside the reception.
Don’t forget to speak to the reception team about a returning guest discount by booking before you leave!
Touring and camping stays (grass, half gravel and full gravel pitches):
Please make sure you are collecting ALL rubbish from your pitch. There are green refuge bins around site that you can throw any rubbish away in. We have our own recycling system so please put all rubbish in the same bin.
When departing, please unhook your electricity.
You will also need to “End Your Stay” with the electricity power point. You can do this by scanning the QR code or via the Metpow App. Please pop to reception if you are having issues doing this, the team will be able to assist you.
If you need to discard any wastewater, then please use the Elson Points. These are situated around the park listed at “EP”.
There is also a drive-over drain in the car park. This is situated at the top right-hand corner near the gravel.
Don’t forget to speak to the reception team about a returning guest discount by booking before you leave!
When leaving the park, please help keep our team safe:
Yes - you are more than welcome to use the facilities at Lady’s Mile prior to checking in. You can use the bar, restaurant, swimming pool and club house. Should you want to go swimming, the lead guest on the booking will need to collect your holiday wristbands from your welcome pack. You can collect these from the reception team. You may need to book a swimming session to go swimming, you can confirm this with the reception team when collecting your wristbands. Please make sure you have created an account for booking activities and verified an email address for your activity account.
Check out for static caravans, mini-lodges and lodges is at 10am. For touring and camping holidays, check out is from 11am.
Check in for static caravans, mini-lodges and lodges is from 4pm. For touring and camping holidays, check in is from 11am. Should you pitch or accommodation become available before the designated check-in time, the reception team will call the lead guest and the telephone number on the booking to advise the accommodation or pitch is ready.
We’re no longer able to take payments over the phone, this is due to personal banks having more accessible authorisation of payments using banking apps or passcodes. You will be able to pay for your holiday online via our payment portal. You can click here to access the payment portal. You will need to have your booking number that begins with BK and your surname. You’ll then be able to follow the instructions and make the payment using the portal.
Children under 8 years old and those who are not competent swimmers must be accompanied by an adult in the swimming pool areas at all times. Please note that a policy of two children to one adult in the swimming pools applies.
Our swimming pools are fully accessible, including a pool hoist, larger changing rooms and step free access from the changing rooms to the pool. Our pool hoist is available for both the indoor and outdoor pool, and can be accessed whenever the pools are open, with no need for prior notice.
INDOOR POOL
Our indoor pool has unisex changing rooms with plenty of cubicles, toilets and baby changers.
There are also lockers available (refundable £1 coin) and showers are available poolside.
OUTDOOR POOL
There is a shower block next to our outdoor pool with private showers, toilets & sinks.
No lockers are available at our outdoor pool, so make sure you leave your valuables in your accommodation, or have someone there to watch anything you bring. We do have plenty of sun loungers available!
All children must be properly supervised by parents or guardians throughout the holiday.
We are happy to provide children’s clubs, special programmes of events and other facilities at some of our park but these are not childcare facilities and children remain the responsibility of their parents or guardians at all times.
Please make sure you always know where your children are.
These vary throughout the year. Please click here to see our opening times.
For guests staying on site at Lady’s Mile Holiday Park, the pool is included within your stay. You must wear your blue wristband when in the swimming pool. During peak periods at Lady’s Mile Holiday Park, a swimming reservation will need to be made for holiday guests. These can be booked only on the day, for the day you want to go swimming. When checking in, the reception team will go through this with you and advise you if a swimming booking is necessary.
For non-holiday guests, when the swimming sessions are available, the holiday costs are as follows:
Adults: (18 years and over) £5.00 per person, per session
Children: (3 years to 17 years of age) £4.00 per person, per session.
Infants: (0 months to 2 years) free of charge
During the weekdays, under 4’s swim free.
Yes, you can use the swimming pools if you aren’t staying as a guest at Lady’s Mile Holiday Park, however, swimming sessions and number of places will be limited in the busier times to take priority of holiday guests. Should you want to use the swimming pools, a reservation needs to be made via our website. Once you’ve booked and paid for your swim session, you can head down to the swimming pool and check in with the lifeguards.
The pools are open from 10am to 6pm and swim sessions are usually 50 minutes.
Boots Chemist
21-22 The Strand, Dawlish
TEL: 01626 889139
Lloyds Pharmacy
Barton Surgery, Dawlish
TEL: 01626 863228
Teignview Veterinary Centre
Hospital Hill, Dawlish
TEL: 01626 862020
There is a 3Kw car charge point at Sainsbury’s (Dawlish) and for a faster 50Kw charge Morrisons (Teignmouth) is just down the road.
We have a cashpoint machine at the park but otherwise, the nearest is at Sainsbury’s.
We have our very own convenience store located on site as well as a Sainsbury’s 5 to 10 minutes walk up the road.
We have two beaches; Dawlish and Dawlish Warren, both are within walking distance however, Dawlish Warren is the beach closest to the park via a short cut through our site. Please note this may not be suitable for guests with mobility issues and small children due to the hill when returning to the park.
Have a look at our local attractions here.
Yes, please take care when entering or exiting the tub – decking can become slippery when wet.
Shower before and after using your tub – this will remove oils, creams, lotions, makeup, tans, etc, which will seriously affect the water quality if not removed.
Supervise children in the area of the tub at ALL times.
Use the toilet before entering your tub – not leaving the tub to use the toilet will seriously affect water quality.
Don’t use the tub after a heavy meal or while under the influence of alcohol.
Don’t use the tub while using or after using any drug that may cause drowsiness, sleepiness or raise/lower your blood pressure.
Limit your time in the hot tub to a maximum of 20 minute use at a time – extended use can cause dizziness and fainting.
Consult your GP before using the hot tub if you are pregnant, suffering from any form of heart disease, circulation problems or any serious illness.
If you feel unwell or experience breathing difficulties, discontinue use of the hot tub and see medical advice.
Contact the park staff if you think the hot tub has been contaminated or if you have any concerns or problems with your tub.
Please respect your neighbours – no loud music, shouting or screaming outside. Due to the noise of the tub you won’t realise how loud you are! Minimal noise after 10pm and no use of hot tub after 11pm.
Please supervise children in the area of the tub at ALL times.
Don’t allow children under the age of 8 years old or those unable to keep their head above the water level when sitting in the tub to use the tub.
(NOTE: minimum recommended age in HSE guidance is 4 years of age; we recommend 8 years of age).
Please don’t add anything to the tub – bubble bath, shampoo, gels, soaps, oils, salts etc, can seriously affect the water quality and filter system.
Please don’t exceed the maximum number of people that the tub is designed for.
Maximum bather capacity is 4-6 people.
We want you to have a relaxing stay with us, but please don’t place candles on the tub – candle wax can damage the filter system.
Don’t immerse your head or swallow the water – this can increase the risk of infection.
Please don’t rest any glasses on or near the tub – broken glass is almost invisible under water.
Any broken glass found in the vicinity of the tub will result in the tub being drained to check for glass.
Use plastic glasses instead.
Please don’t sit, stand or lie on the tub lid – they are not designed to support a persons weight.
Please don’t press any buttons on the control panel other than to turn on the lights and the jets.
It is possible to put your hot tub in to sleep mode (eco mode) this will result in a loss in temperature.
Yes, these are checked daily from 8am. Please note that on the day of departure the tub will be emptied from this time
to prepare for the next guest. Hot tubs are not to be used after 11pm.
Lodges may have 2 car parking spaces, Caravans, Touring & Camping have 1 car parking space. If you require more spaces, you may park in the car park, for an additional charge of £5 per night.
The BBQ needs to have a stand and must be 50cm off the ground. BBQ’s cannot be used at all on decking areas. We also do not allow fire pits or open fires fuelled by wood for safety reasons.
We also do not allow fire pits or open fires fuelled by wood for safety reasons.
Duvets, pillows and linen are provided in all of our accommodations.
Towels are only provided in Lodges, Mini Lodges, Safari Tents and The Conker.
You may wish to bring extra towel to use in the hot tub.
Not all camping and caravan fields are open year-round. Certain fields open seasonally and may close during quieter months. We recommend checking availability or contacting us directly for more information about which fields are open during your stay.
Our pitches are unallocated which allows you to choose the pitch most suitable for you on arrival. These cannot be reserved if you are traveling in large groups. The pitches are on a first come first served basis.
Please keep your distance
Pitches are clearly marked as large squares, with numbers. Your caravan must be pitched with the tow bar pointing towards the road as depicted in the diagram below.
Please ensure you allow room to park your car next to your caravan/tent, which must be placed on the pitch. You must not park outside the marked area, nor on the roadway.
Please note:
You may only occupy a hard standing pitch if you have paid for the upgrade. We reserve the right to ask you to move pitch if required.
The BBQ needs to have a stand and must be 50cm off the ground. BBQ’s cannot be used at all on decking areas. We also do not allow fire pits or open fires fuelled by wood for safety reasons.
We also do not allow fire pits or open fires fuelled by wood for safety reasons.
At Lady’s Mile Holiday Park, we use a fair usage scheme. This means you will receive 8kWhs of electricity per day, during your stay. Once you’ve exceeded this amount, you will then pay 23p per kWh, this will automatically be taken by your authorised card at the end of your stay. When you arrive on the pitch you are going to stay on, you will need to scan the QR code using the camera on your phone. This will then suggest a website called Metpow and allow you to sign onto the correct electricity meter. Once you’ve signed up, authorised a bank card and verified your email, your electricity will the start.
Caravans of any ages are welcome, as long as they are in a good clean condition.
Our pitching season runs year round.
Admission of Children Under 8 Years Old into the Swimming Pool. Children under 8 years of age must not be admitted to the swimming pool unless accompanied in the water by a responsible person of 16 years or over.
A maximum of two children per responsible person is allowed.
At busy times access to our facilities may be restricted. We reserve the right to close or withdraw certain facilities or entertainment (e.g. for health and safety reasons, illness, maintenance, adverse weather conditions, seasonality or reasons beyond our control) without prior notice and we are not liable to you if we have to do so.
At the end of your holiday please leave everything in a clean and tidy condition.
You are responsible for any damage to your holiday home during your stay. We reserve the right to enter your accommodation for maintenance purposes, under special circumstances or in emergencies.
Our park is a family holiday park, so please ensure your behaviour is appropriate and is not noisy, offensive or likely to cause any harm or upset to other guests, staff or property at the holiday park.
If we feel your behaviour is illegal, offensive, disruptive or inappropriate we will ask you to leave the holiday park.
We want all our guests to enjoy their stay.
We ask that certain rules are adhered to in order to support this enjoyment. We ask that all noise is kept to a minimum after 11pm and hot tubs are not used after this time.
Any unruly behaviour or excessive noise may result in the occupants being removed from park.
The security number is printed on your wristbands.
Parents or guardians of children in the park are responsible for the behaviour and the supervision of their children. At no point should children be left on their own or under the supervision of anyone under the age of 18 years.
Parents are expected to supervise their children at all times. A lost child wristband is available at reception, so if your child does walk off, we can contact the parent quickly and easily.
We ask that all adults be aware of the presence of children around the park – please take special care when driving and keep to the 5mph rule.
Dawlish Warren Life Saving club put a plea on Facebook on the 5<sup>th</sup> of April this year for funds to help the club after seeing their fundraising efforts suffer due to covid over the past two years, Dawlish Life Saving Club posted that they faced an uncertain future, Lady’s Mile Holiday Park and Oakcliff Holiday park owner Jason Jeffery contacted the club’s secretary and offered to help and secure the club’s future with a rolling 2-year funding agreement.
Dawlish Warren lifesaving club have been training beach lifeguards, first aiders, and children from age 7 at the Warren for over 55 years. During the summer season and busy bank holidays they provide a voluntary lifeguarding service both independently and alongside the RNLI. As well as suppling lifeguard cover for numerous open water swimming events, Triathlons and even music festivals all over the country.
Jason Jeffery owner of both Lady’s Mile Holiday Park and Oakcliff Holiday park said “we appreciate all the hard work the committee and the members do to keep the beach safe for our guests and local residents over the summer. We are proud to sponsor the club who are keeping our community safe.
Club Chairman Gareth Jones said “Our club is thrilled with our new sponsors, their community values reflect our own and have enabled us to invest in vital lifesaving equipment to help train new lifeguards and save lives on our beautiful beach and the local area.”
