Did you know we offer a Best Price Guarantee on all of our holidays?
That’s right! When you book your holiday directly with us or through our sister park, Oakcliff, you can rest assured you’re getting the best deal. If you find the same holiday package at a lower price, just let us know – we’ll match it!
Enjoy peace of mind knowing you’re always getting the best value when you choose to stay with us. Your dream holiday is just a booking away, and now it’s guaranteed to come with the best price!
Eligibility and Terms
Naturally, there are a few conditions for our Best Price Guarantee – this helps us ensure everything is clear, fair, and hassle-free for you. Here’s what you need to know:
Direct Booking Only
Your holiday must be booked directly through Lady’s Mile or our sister park, Oakcliff.
The Lower Price Must Match Exactly
The price you find must match your booking in every detail:
- Same accommodation type.
- Same dates.
- Same duration.
Publicly Available Pricing
The lower price you find must be publicly accessible and bookable online at the time you make your claim.
This includes sales and promotions that we put on throughout the year!
How to Proceed
If you’ve ticked all the boxes above, great news – you’re eligible to make a claim! Simply reach out to us, and we’ll take it from there. Full details on how to claim can be found in the next section.
With our Best Price Guarantee, you can book with total confidence, knowing that you’re getting unbeatable value on your dream holiday.
Important Note
Lady’s Mile Holiday Park and Oakcliff Holiday Park reserve the right to modify or discontinue the Best Price Guarantee at any time without prior notice. Don’t worry though – any claims submitted prior to changes will still be honoured based on the policy in place at the time of your booking.
How to Make Your Claim
We want the process to be as simple and stress-free as possible. Follow these steps to take full advantage of our Best Price Guarantee and ensure you get the best value for your holiday. Once you’ve confirmed your eligibility, here’s how to proceed:
Act Quickly
If you find a lower price, it’s important to act quickly. Contact us on the same day you discover the lower price to ensure it hasn’t changed by the time we verify your claim. The faster you reach out, the sooner we can handle your request!
Provide Proof
To help us verify your claim, we’ll need some specific details about your booking and the lower price. Please provide the following information:
- The accommodation type.
- The dates and duration of your stay.
- The total cost of the lower offer.
- Evidence of the lower price, e.g. a screenshot.
These details allow us to confirm the validity of your claim quickly and efficiently.
Submit Your Claim
Once you’ve gathered all the necessary information, reach out to us! Our team will review and verify the details promptly. As soon as we confirm that the offer meets all the criteria, we’ll match the lower price for you without any hassle.
It really is that simple! With our Best Price Guarantee, you can rest easy knowing you’re always getting the best value. Focus on the fun part – planning your perfect getaway. Let us take care of the rest.
We’re here to make your holiday booking experience as smooth, stress-free, and rewarding as possible. Reach out today to secure the best deal on your dream escape!
Cancellation and Refunds
We know that life can sometimes throw unexpected surprises your way. Illnesses, emergencies, and other unforeseen events are often beyond your control, which is why we’ve created a fair and flexible Cancellation and Refund Policy to provide peace of mind when booking with us.
Cancellations Made More Than 72 Hours Before Arrival
If you need to cancel your booking at least 72 hours prior to your arrival date, you’re eligible for a full refund.
However, please note that certain exclusions apply. These are outlined in detail in our Terms and Conditions, and include situations such as:
- War or civil unrest.
- Pandemics or government-imposed lockdowns.
- Other extraordinary circumstances outside our control.
We recommend reviewing our Terms and Conditions to ensure you’re fully informed about these exclusions.
Cancellations Made Within 72 Hours of Arrival
For cancellations made less than 72 hours before your arrival, we will issue a credit note instead of a refund. This credit can be used towards a future booking, giving you the flexibility to reschedule your holiday when it’s more convenient for you.
The same exclusions mentioned above apply to this policy.
We understand how important it is to feel secure when planning your holiday. Our cancellation and refund policy is designed to offer you flexibility and fairness, ensuring that unforeseen circumstances don’t mean losing out on your well-deserved break.
For full details and a comprehensive list of exclusions, please refer to our Terms and Conditions. If you have any questions, feel free to get in touch with our team – we’re here to help!
So…
We want you to feel confident and stress-free when booking your dream getaway with us, hence our Price Match Guarantee and Cancellation and Refund Policies. These policies are designed to give you peace of mind, giving you the assurance that you’re getting the best value and flexibility.
Whether it’s knowing you’ll receive the best price available or having the freedom to adjust your plans when life throws you a curveball, we’re here to make your holiday planning as smooth and enjoyable as possible.
For the full details and all terms related to these policies, please visit our comprehensive Terms and Conditions. If you have any questions or need further clarification, our friendly team is always happy to help!
